I offer consulting services to address a range of organizational challenges:

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• When internal culture impacts customer satisfaction and business performance.

• To facilitate cultural integration and colleague engagement during mergers and acquisitions.

• Helping leaders understand and embody true inclusion.

• Creating an environment that fosters open collaboration and inclusion.

• Making innovation a reality through positive internal behaviours.

• Aligning the organization behind a strong and compelling purpose.

• Empowering every employee to have a voice and instilling confidence in leaders to respond effectively.

• Assessing the strengths and areas for improvement within workplace culture.

• Ensuring that organizational values are genuinely lived, not just displayed on mouse pads.

• Supporting leaders, both individually and in groups, to create a positive cultural impact.

• Enhancing team dynamics among key business personnel.

• Inspiring colleagues to believe in the organization and perform at their best.

• Assisting in addressing difficult or negative behaviours.

 

Cultural Audits

My cultural audits are conducted through carefully facilitated conversations with a diverse group of colleagues at all levels. To illustrate the effect of internal culture on the customer experience, I may also take on the role of a mystery shopper or analyze customer satisfaction data to understand the cause-and-effect relationship. After all, great brands are built from the inside out.

For me, culture encompasses how the work environment influences feelings, beliefs, and performance. It is shaped by leadership behaviors, communication practices, clarity of organizational vision, and policies. If you aspire to cultivate a culture of innovation, it requires agility, open dialogue, a learning mindset, and genuine inclusion—all supported by effective leadership.

 

Cultural Change

Cultural change excites me for two reasons: it underpins business success and the ability to provide meaningful employment. Everyone deserves to work in a culture that respects them, understands their identity, and enables them to excel. These two aspects are interconnected. Understanding which culture will drive your organization’s success is crucial. A cultural audit will establish your current position, and together we can map a journey towards your desired culture. This journey will include focused leadership development, a communication environment based on dialogue rather than monologue, and real-time constructive conversations. A compelling purpose serves as your guiding star throughout this process.

 

Facilitation

I specialize in facilitating strategy sessions, away days, and company conferences. With years of experience running my own business and managing significant P&L responsibilities, I understand both the passion for talent and the commercial realities of business. I thrive on helping teams collaborate, resulting in breakthroughs and actionable plans.

 

Values Development and Activation

Defining values for an organization is the easy part, provided the process involves both colleagues and customers. The real challenge—and the exciting opportunity—lies in making those values tangible and ensuring they inform the organizational environment and interactions with consumers. To genuinely live your values, you must embrace the principles outlined in Cultural Change and actively involve your consumers.

Without a clear purpose, your values lack a foundation. However, values should never become a straitjacket or foster exclusion; unconscious bias can lead to the misguided belief that some individuals simply "don’t fit" the values. Instead, values should be viewed as a way of life, not just an HR initiative or a trophy for the boardroom.

 

Defining Purpose

Defining your organization's purpose requires robust and challenging facilitation, grounded in a deep understanding of your business and market dynamics. Central to this exploration is a critical question: "What would happen if we ceased to exist today or five years from now? What impact do we make, or aspire to make?"

 

Leadership Development and Coaching

If you're seeking someone who relies on generic frameworks and asks, “Where do you see yourself in five years?” then I’m not the right fit for you. My focus is on empowering individuals to create a positive and inclusive impact within their teams. I take great satisfaction in helping leaders cultivate non-toxic work environments where diverse individuals feel free to bring their authentic selves to work and perform at their best.

I guide leaders in understanding their personal brand, how to assess it, and how to evolve it authentically. My coaching experience spans from nurturing young leaders in startups to working with board-level executives in large global organizations.